Who do I contact with questions about my order?
You can email us at firstname.lastname@example.org
Please have your order number available and we will respond within 24-48 hours during business hours.
When will my order ship?
Orders will ship 1-3 business days after order is placed, not including weekends or holidays. Preorders will ship 2-4 weeks after the preorder end date.
Yes, please email us at email@example.com your order number to arrange an exchange. Garment must be unwashed and unworn.
How will my package be shipped?
We use UPS and USPS to ship packages. We decide which is best at the time of packing. Please note that your order can still be delivered to a PO Box even if we ship using UPS.
How long will it take my International package to arrive?
By default, we ship via UPS for packages weighing under 4lbs, and USPS for orders weighing over 4lbs. UPS generally delivers to your local customs agency within 2 weeks, though this can take up to 6 weeks. Your local postal service will then make the final delivery. USPS generally delivers within 2 to 3 weeks, with your local postal service making the final delivery. Please note that USPS Priority Mail is the only international shipping service that includes detailed tracking information. You must select that option if you want detailed tracking and fast delivery. We do not have a way of expediting customs clearance for any packages, nor can we intervene with foreign customs.